Support
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Getting Started with Broadcasting
What is needed to broadcast on Uvidy?
For best broadcasting experience, you should invest in:
- A high quality external webcam
- A working computer
- A high quality external microphone
- A high quality internet connection
Recommended Internet Speed
- Try both Wi-Fi and a hard connection to the internet (using the Ethernet cable) then run a speed test with http://uvidy.com/speedtest
- We suggest the connection with the higher upload speed. The ideal upload speed is 500kbps or higher for best user experience.
Recommended external webcams
- For Mac: Logitech HD Pro Webcam C910
- For PC: Logitech HD Pro Webcam C910 or any other Logitech Webcams of your choice
Recommended browsers for Broadcasters
Sign up as a Broadcaster
- Sign up for an account at Uvidy.com.
- Once you’ve signed up for an account, sign in and click on “Become a Broadcaster.”
- There will be a form for you to complete.
- Once you have completed it, Uvidy will look over your proposal. If everything looks fine, your account will be changed to a broadcaster account.
Starting a Broadcast
Changing the Goal for Donations and/or Setting Up a Price for the Ticket Pass
Insert video here
Run a Test Run to Ensure Successful Broadcasts
- After signing up as a broadcaster and updating your profile, have friends do a test run with you to make sure everything works properly for future broadcasts
- Send friends the link to your channel (http://uvidy.com/[usernamehere])
- Click “Start Broadcast!” and have your friends tell you if the video and audio works properly or not
- To adjust the microphone source, microphone volume and webcam source, right click (ctrl+click for Macs) on the video for the Adobe Flash Settings.
- You can also schedule a test run with an Uvidy Team member Mon-Fri between 10am PST to 5pm PST by emailing us.
Broadcast Troubleshooting
Can’t See Yourself or Your Viewers Can’t See You
This is a common problem due to flash programs and internet browsers.
- Make sure your webcam is properly connected and you that you have chosen the right webcam source from the drop box before clicking “Start Broadcast!”
- Be sure to exit out of all applications that use a webcam: Gmail Video Chat, Skype, etc.
- An Adobe Flash Settings will appear for you to click “Accept” or “Deny.” If it doesn’t appear, please go to Adobe Flash Help to manually change the settings.
- If you still can’t see yourself through http://uvidy.com, please go to http://www.mailvu.com to test if it’s still the Adobe Flash problem.
- If you’re using a Mac and cannot see yourself at both websites above, then make sure you have the most updated version of Adobe Flash Player. You can download it here.
- Google Chrome web browser is highly recommended as it already includes Adobe Flash Player built-in. Usually, using Google Chrome and Uvidy together solves the problem. Download it here.
- If the problem persists, please contact us and an Uvidy Team member will be glad to assist you.
Can’t Get Your Microphone to Work
- Make sure your microphone is properly connected and that you have chosen the right microphone source from the drop box before clicking “Start Broadcast!”
- Check to see if your mic works by right clicking (ctrl+click for Macs) on the video and clicking on “Settings…” to enter the Adobe Flash Settings. Click on the microphone tab to ensure that you are using the right source. Try talking into your mic (or the computer if it’s built-in), and if you see a green bar that means it is working.
- You can also go directly into your control panel (system preferences for Macs) to make any adjustments for the audio and microphone input.
- If the problem persists, please contact us and an Uvidy Team member will be glad to assist you.
Options for Off-line Broadcasting
You can have a photo, slideshow or a recorded video uploaded to appear in the broadcasting area when you’re off-line. This will allow viewers to still see who you are and what you do for them to tip, donate and buy products/services.
- Click the “Edit” tab as if you are about to broadcast
- Go to the bottom where it states “Idle Graphic”
- Upload a photo or a video
Getting Started with Viewing
Recommended browsers for Viewers
Recommended Internet Speed
- Try both Wi-Fi and a hard connection to the internet (using the Ethernet cable) then run a speed test with http://uvidy.com/speedtest
- We suggest the connection with the higher download speed. The ideal download speed is 500kbps or higher for best streaming experience.
The Streaming Channel Jumps, Lags or Stops
- It could probably your internet connection or the broadcaster’s internet connection. Try refreshing the page.
The Video is Pitch Black
- It could also still be loading, but sometimes it could be because of the broadcaster’s webcam connection or the broadcaster lost connection and didn’t disconnect properly.
- If you’re using a Mac, make sure you have the most updated version of Adobe Flash Player. You can download it here.
- Google Chrome web browser is highly recommended as it already includes Adobe Flash Player built-in. Usually, using Google Chrome and Uvidy together solves the problem. Download it here.
- If the problem persists, please contact us as we will be glad to assist you.
